Returns & Refund Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customer@fullofcarts.com.
Please contact our Customer service at customer@fullofcarts.com to get the return address.
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund process.
RETURN & EXCHANGE PERIOD
You may request a return or exchange within 14 days of receiving your order. Items must be unused and in their original packaging.
ORDER CANCELLATION
Orders can be canceled before they are shipped. If your cancellation request is submitted before the order is processed and dispatched, and within the allowable cancellation time stated on our website, the order will be successfully canceled and fully refunded.
PROCESSING TIME
We typically process orders within 1–2 business days after the order is placed. Please contact us as soon as possible if you wish to cancel or modify your order.
AFTER-SALES SERVICE
All after-sales inquiries will be addressed within 24 hours of submission.
RETURN ADDRESS
Please send all approved returns to the following address:
Baishi Yuncang
A02-206, Changshu Pugang Industrial Park
No. 22 Xinggang Road, Yanjiang Development Zone
215500 Changshu, Jiangsu Province
People's Republic of China
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.